All seems a little better – the consumer is being discharged today. All confusion seemed to be in a change in home care agencies, but it ought to happen without fanfare.
I did send a secure e-mail to the main (unnamed) agency. My contact had no idea of this impending discharge, no approved budget or other approved paperwork. Much like “I have no idea what you are talking about” is the theme. Of course I am irritated, I do have CYA copies of every piece of paper including myriad e-mails. Grumbling, I prepared a fax, not a missive but pointed. Should I get mad, even or neither? The latter is a better course of action…I got an apology shortly after that, no doubt proving no culpability.
I guess the process often goes like this: 1.) READY; 2.) FIRE; 3.) AIM, not the usual cliché we were told (much like the old standby ‘Measure twice, cut once’). I can merely observe here, recognizing what I can actually make happen on my own – not expecting others to do what they ought to…
No comments:
Post a Comment